S3E10 - Modern Customer Success with Irit Eizips
Understanding what customers want beyond the scope of the project
Fundamental KPIs for the first implementation of Customer Success
The NRR - Net Retention Rate
The number one mistake when setting up Customer Success
The right leading indicators necessary to get Customer Success right
Behavioral KPIs to track in Customer Success
What makes a good CSM
What makes a good weekly CSM One on One
What consultants should be doing for their own Customer Success score